Terms and Conditions

Thank you for visiting Personalised Sashes.  Below are our Terms and Conditions of placing an order and the use of our website. With any purchases made through our website, we assume you, the customer, has read, understood and agreed to our Terms and Conditions. 

It is very important you thoroughly read this information because upon ordering your products from us you our bound by the following information below.

Our Sashes

Our material is off very high standard, we have searched everywhere to only use the best quality bridal satin. Our sashes are basically Adult one size fits all (normally 1.8m in length and 100mm wide).  Children size sashes come in 1.5m in length and 100mm wide. We can do other lengths upon request.

Our Colours

We have done our best to accurately display the ribbon colours however because all monitors are different we cannot guarantee your monitor will display the colour accurately.  

If unsure, we are more than happy to supply samples if required to colour match.

Our Packaging

We aim to have your order for printed sashes dispatched within 3 business working days of your order being placed, receiving completed payment and printed.  This does not include Fridays (as we are closed) weekends or public holidays. This also does not include the postage delivery time. (For example, your order is placed on Monday, payment clears in our bank account on Wednesday, printing may happen Monday or Tuesday of the following week). So please keep this in mind when choosing postage type and if you require a PANIC ORDER.  Please also note that some sash styles take longer to produce (eg Bi and Tri sashes, Glitter, Vinyl and Full Colour) and further information is listed under those categories.

WHEN ORDERING:  


Please note that there are two payment options, one being Paypal and the other Direct Deposit. 

If you have paid with Paypal option, we would consider that as instant payment on the date you ordered your sashes, therefore we can start production on date of purchase.

If you choose to use our other payment method of Direct Deposit, please be aware that it may take up to 3 business days for the payment to transfer. On the day we receive the correct amount of Direct Deposit payment on our end, that is when we will consider it as your order date as purchase has been made. We do not consider the date you ordered as the order date as no payment has been made with Direct Deposit.

All images/content supplied from customers and clients must have granted permission from the original creators if they are subject to copyright. Please make sure that all images supplied are in high resolution, minimum 300dpi. 

Panic Order

You are considered a panic order if your Finalised Payment Order Date and Date Required fall within 7 business days or under (Weekends excluded). This will incur a $10 extra per sash!

Example, if you finalised your payment on January 1st 2019, and require the sashes on January 5th 2019, you will be a Panic Order as you require it within 7 business days or under. Please note that Direct Deposit may effect this as we consider your order date upon arrival of payment and not the day you placed your order. 

If you require a fast turn around for a small fee we can guarantee printing within a 24 hour period.  This however does not include the delivery timeframe.  We will do absolutely everything possible to make sure you get your order urgently, your order will be a priority and we go beyond what is normally expected.

Make sure to tick the box next to "PANIC ORDER" . A couple of conditions apply:

1. One colour print - 24 hour turn around

2. Full colour print - 3 day turn around

3. Glitter or Vinyl Sashes - 3 day turn around.

4. The turn around time starts from the time you place the order to when we have your order made. This does not include the time when it is delivered. We are closed on Fridays, Weekends and Public Holidays.

5. Sorry but we have no control over the postal services and take no responsibility if not delivered within their guidelines.

Have a question? Email info@personalisedsashes.com.au


Delivery, Missing or Lost Packages

We use Australia Post, Fastway Couriers and Couriers Please for delivery.  If you require a tracking number for your order please contact us.  We do not have any control of any of these services and we abide by their Terms and Conditions also and therefore you do as well.  Contact us if you have any concerns.

Australia Post Delivery 

Normal postage - 5 to 10 working days 

Express postage - 1 to 2 working days. 

You can check your postage time with this link Australia Postage Time Frame (our postcode is 4119)

Please ensure that you have also entered the correct postal address as we cannot be held responsible for incorrect delivery addresses supplied. We cannot be held responsible for the delay in delivery if you have supplied an incorrect postal address or postcode.

We are unable to process claims on missing or lost parcels if you choose the option "Authority To Leave" with Australia Post or your Postage carrier, as we have fulfilled our order from our end. We can't guarantee that the driver will specifically follow the delivery instructions for "Authority to Leave", although it should be noted that we have reliably used this Authority to Leave instruction with our courier companies without issues. 

When your order is placed you will receive a copy of your order via email (please check your SPAM folder if you do not receive confirmation or contact us to email you a copy).  Please check your order thoroughly for any errors. 

Order cancellations or changes must be made within 12 hours 

of placing your order via the designer.

Text Print Colours

Not all foil colours provide a good result on some sashes, however you will be contacted about this before we go to print. For example a darker print will not show up on dark sashes (eg royal blue with black print will be extremely hard to read). This is why it is important for you to choose the correct colour combination.

Damaged, Faulty, Incorrect or Miss printed Sashes

As soon as you receive your order please thoroughly check if it is correct. If you have an issue with your order and the fault was made on our end, please contact us immediately via email with a photo of the problem so we can rectify it immediately.  We do apologise if this happens. 

Any longer than 7 days after delivery date and we will not reprint or refund.

Changes, Cancellations or Refunds

A) Customers are only entitled to a refund under the condition that:

1a. Upon receiving your order on our end, you must have contacted us via email within 12 hours of the order date and time to cancel your purchase. If you contact us outside of the 12 hour time frame, we will not cancel and refund your order. 

2a. Changes to your sash design must be made within 12 hours of the order date and time.

B) Customers will not be given a refund/exchange/reprint option or credit if:

1b. You received your order and it is not the colour you were expecting however you had selected that colour on your order form, we will not refund (as advised above we are more than happy to supply samples before printing). 

2b. It is your responsibility to check the spelling of your personalised text. We will print your personalised text exactly how you have entered it on the order form. If you have misspelt the text on the sash and it has already been printed we will not provide a refund, exchange or reprint option for your order. 


Artwork Proofing

For those ordering via the "Ask A Team Member To Design form" please advise if you require a proof before we print.

Artwork Design and Printing

Please make sure you proofread and check your designs prior to ordering. We will design and print accordingly to match what has be written and shown on your order form. Due to high volume printing and busy peak periods, our production team will not chase up orders and double confirm whether or not you may have made a mistake or not. No exchanges, refunds or reprints will be issued, that is why we highly encourage you to triple check your order with someone else prior to ordering. Thank you for understanding.

Font Size Printing

Sizing of the font: If multiple sashes, we will take the longest wording and use that size as a guide for all your sashes. This is so your sashes are consistent in font size. Single and one of sashes will be based on our best judgement.

Glitter or Vinyl Sashes

If your glitter or vinyl lettering is starting to peel off, please contact us immediately.  Sometimes we receive a bad batch or have not allowed enough heating time for it to adhere.  Please do not advise us AFTER your event as weather and usage can sometimes be the reason and therefore we will not be solely responsible.

Explanation of our Printing Process

Most of our sashes are printed with a thermal printer (not screen printed) so the ink/foil adheres to the actual ribbon thread. This means that you may find that it doesn't have FULL coverage like you would with screen printing. This is how we keep our costs down. Screen printing involves a larger process by creating an actual template that is used on the material which is then printed and put through a tunnel for drying, making the ink visibly thicker on the material. However the costs are quite a lot more. We use this technique with our FULL COLOUR sashes hence the reason for the price increase.

Hours of Operation

We are an online business and all communication is done via email. Via email communication all of our staff members can refer back to previous emails and get an understanding of what has been said.  If you do have a question, we are more than happy to answer the best we can.

Monday to Thursday 9am to 4pm (Brisbane time)

CLOSED FRIDAY AND WEEKENDS


We deliver Australia-wide

BRISBANE | SYDNEY | CANBERRA | MELBOURNE | ADELAIDE | HOBART | PERTH | DARWIN | BROOME | CAIRNS | ALICE SPRINGS

We deliver New Zealand-wide

AUCKLAND | WELLINGTON | CHRISTCHURCH | HAMILTON | QUEENSTOWN | DUNEDIN

Contact Email: info@personalisedsashes.com.au
ABN: 78992822975 Rokatila Family Trust: Also trading as Personalised Sashes

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